The Mindset

Approach every detailing process with our values in mind. 

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We always ask ourselves:

(1) How do we provide a reliable service that would develop our customer's trust? 

(2) How can we avoid anything that would prevent us from operating with integrity and self-respect?

(3) How can we improve our systems? / improve industry practices? / improve your customer experience? / etc.

(4) If adversity appears, how can we solve it with stoicism and style?

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Our Standards:

• Remain physically and mentally healthy to provide optimal service.

• Approach any challenge with vigour.

• Stay up-to-date with all industry-leading products, equipment, practices and techniques through thorough research. Listen to expert detailer advice.

• Understand that doing things correctly is quicker than shortcuts. Recognise that shortcuts only create problems that slow you down.

• Give value to the customer by going above and beyond.

• Safely split test different processes to see what yields outstanding results.

• Apply "the aggregation of marginal gains" to every facet of the business. 

• Openly communicate our scope of practice with customers. 

• Openly communicate adverse outcomes with customers.